Terms and Policies
Take a moment to review our terms and policies. This section outlines the key details regarding our services, helping you navigate your experience with us confidently and transparently.
/01
Liability
- Our services are provided to you in a business-to-business capacity; the services are not for private domestic use. This is not a consumer contract, and accordingly, we accept no liability for any business loss (which includes, without limitation, any loss of contracts, loss of profits, loss of revenue or loss of anticipated savings in expenditure, or any loss or corruption of data however caused, even if foreseeable.
- We reserve the right to subcontract the provision of the services to associates and, in such situations, our liability is limited to ensuring that we use due care and skill in the selection of the sub-contractor or affiliate company to provide the services. If we are liable to you for any reason, our liability will be limited to the direct costs you incur, which are a foreseeable consequence of our failure up to a maximum of $1,000.
- These terms and conditions do not affect your statutory rights (if appropriate) as a consumer.
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Bookings
- We can accept bookings by telephone, fax, online, or email. We will confirm receipt and send confirmation of your booking, usually within two hours.
- If you don't receive this confirmation or require service within two hours, you should telephone us to ensure the booking has been received and executed.
- A booking is confirmed when you have received the PDF confirmation document, which we will send you by email, or when you have received verbal notification with a booking reference.
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Prices
- Services will be charged according to our standard tariff, a copy of which is available on request. Unless a quotation or copy of our tariff is requested, it will be assumed that you are aware of the charges that will apply to the service and are willing to proceed on that basis.
- If the status of the flight changes and/or we receive notification of the same after the vehicle has been dispatched, the service will be charged from the scheduled pick-up time. We will use reasonable endeavors to ensure that this information is accurate. However, we cannot be held responsible for any service failure caused by incorrect or inaccurate information provided by these third parties.